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At TheBldBrand, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased.This Returns Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Jumia, on behalf of our sellers.It also sets out when we will not accept returns or issue refunds.
Customers are eligible for a refund if they meet the following criteria:
– The purchase was made directly from The BLD Brand.
– The refund request is made within 24 hours of the purchase confirmation.
2.1 To request a refund, please contact our customer support team within 24 hours of your purchase confirmation. You can reach us via email at support@thebldbrand.com or thebldbrand@gmail.com. Alternatively, you can also contact us through our WhatsApp number at +2349018363181 and our Instagram page @thebldbrand.
2.2 In your refund request, please provide the following information:
– Order number
– Reason for the refund
– Any supporting documentation or evidence
3.1 Refund requests will be reviewed and processed at the discretion of The BLD Brand.
3.2 We aim to process refund requests promptly and provide a resolution within a reasonable timeframe.
3.3 Refunds will be issued using the original payment method used for the purchase.
3.4 The BLD Brand reserves the right to deny refund requests that do not meet the eligibility criteria or if the request is made after the 24-hour timeframe.
4.1 The following items and services are generally non-refundable:
– Digital products or services that have been accessed or downloaded.
– Products or services that have been used, damaged, or altered.
– Customized or personalized products.
– Gift cards or vouchers.
5.1 In certain circumstances, The BLD Brand may make exceptions to this Refund Policy. These exceptions will be evaluated on a case-by-case basis and will be at the sole discretion of The BLD Brand.
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team by Contact-us. We are here to help and will be happy to assist you.
Please note that this Refund Policy is in addition to any rights you may have under applicable consumer protection laws.
